Cancellation Policy

[We do not refund prepayments for same-day cancellations] We have received many cancellations on the day without notice, so reservations must be prepaid. We cannot offer refunds. Thank you for your understanding. [About cancellations and changes] Please cancel or change your reservation by the day before. Cancellations and changes can also be made by email or phone. [Please arrive at your reservation time] Sometimes people come extremely early. In that case, we will prioritize those who arrive at their reservation time, so please understand that we will not be able to accommodate you until your reservation time. [About injuries caused by cats] Some cats are not used to people. Please be careful when touching them as you may get injured. If a cat injures a customer, we will not pay the hospital bill. However, we will try to provide minimal treatment for injuries. Please be careful. Thank you for your understanding.

Contact Details

• 日本、〒543-0045 大阪府大阪市天王寺区寺田町２丁目５−１

  06-6776-2460

  info@railway-cats.com