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🐾 Diorama Shokudo Terms of Use 🐾

■ General Guidelines

  • Shoes are not permitted anywhere inside the café. Please remove your shoes before entering.

  • When entering the isolation room, you may wear the slippers provided by the café or enter wearing socks. Bare feet are not permitted.

  • When moving between floors, please follow the instructions provided by our staff. Our staff will guide you between the different areas.

  • Shoes are not permitted on the 2nd floor

■ Important Information Regarding the Cats (Injuries and Liability)

■ Important Information Regarding the Cats (Injuries and Liability)

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The cats may scratch or otherwise cause injury.

  • Guests are free to pet and hold the cats inside the café. However, cats may become frightened or defensive and may scratch or bite. This may result in injury to your skin, damage to your clothing, or damage to personal belongings. In the event of an injury, our staff will provide basic first aid, such as disinfecting wounds and stopping bleeding. However, we cannot accept responsibility or provide compensation for any subsequent allergic reactions, injuries, or damage to personal belongings. Please make sure you understand and agree to these conditions before using our facilities.

  • Cats have feelings and moods of their own, and there may be times when they do not wish to interact with guests. When this happens, please do not force them to wake up or attempt to interact with them.

  • Guests with cat allergies are strictly prohibited from entering the café. We cannot accept any responsibility for illness, injury, or other health issues resulting from an allergic reaction.

  • Photography is permitted inside the café. However, please refrain from using flash photography or lighting equipment, as these may startle the cats.

  • For the health and safety of the cats, bringing in cat treats or any food or beverages for the cats is strictly prohibited.

  • We cannot accept responsibility for any soiling or damage to clothing caused by the cats, including accidents. Our staff will provide basic first aid or assistance where possible, but we cannot provide compensation for cleaning, medical expenses, or other related costs.

Important Notes for Visitors with Children

Cats are very uncomfortable with being chased or followed while people are making loud noises. Even innocent movements by young children can frighten the cats. We kindly ask parents and guardians to keep a close eye on their children and take care to prevent them from frightening the cats. Thank you for your cooperation.

For the child’s consent form, please have a parent or guardian complete and sign the form on the child’s behalf.

■ Actions Taken in Case of Rule Violations

If you violate our rules, you will be asked to leave the premises immediately and will not be permitted to visit our facility again.

  • If a violation of our rules results in damage to property or harm to the cats, you will be held responsible for the resulting damages.

  • You will also be asked to leave immediately if you engage in any behavior that compromises safety or if you are found to have brought dangerous items, such as knives, into the facility. If you are carrying any item that may be considered dangerous, please hand it over to a staff member upon arrival.

  • Staff may ask you to cooperate with checks regarding any suspicious behavior. Please follow all instructions given by our staff. Failure to do so may also result in you being asked to leave the facility.

  • No refunds or other compensation will be provided if you are asked to leave due to a violation of our rules.

■ COVID-19 Safety Measures

  • Wearing a mask is not mandatory. You may decide for yourself whether or not to wear one.

  • Please avoid speaking loudly and close physical contact with others while inside the facility.

  • Please sanitize your hands upon entering the facility.

  • If your temperature is 37.5°C (99.5°F) or higher when measured upon entry, you will not be permitted to enter.

  • In the event that a cluster of COVID-19 cases or other outbreak occurs at our facility, we assume no responsibility whatsoever.

■ Important Information for Visitors

  • Before entering the facility, you will be asked to complete and sign a consent form agreeing to these terms. The signature must be your own.

  • If you do not sign the consent form, you will not be permitted to enter the facility.

  • If you arrive more than 15 minutes after your reserved time, your reservation will be considered canceled.

  • If you cancel without contacting us, you will not be able to make future reservations. Please be sure to contact us if you expect to be late or need to cancel your reservation.

Established October 1, 2022
Hogoneko Shelter Diorama Shokudo Co., Ltd.

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